Things don’t always run easily at work, and when issues arise or people struggle to get along .Managing to deal with staff conflicts at a work place is an essential part of any employers’ /managers job. This may apply to a SME or Corporate business. Despite our best efforts it can be hard to know how to set everything straight in an amicable manner, without causing more tension.
Whether you are a temp or a permanent employee working in a large call centre, the relevant information incorporated within can be ideal for any workplace environment; Engineering, Logistics, Sales, Accounts, etc…to help you ( employer/manager) resolve the ongoing current dilemma.
Show a level of respect and understanding
No matter what your status director, manager, etc… good manners go a long way, so demonstrate respect for your workmates. Remember all the old fashioned basics of Please, Thank You, Yes, Sir/Madam (if required) Leaving out special treatment can just escalate the matter even further.
Manage certain expectations
If you’re working together to solve a problem, identify and define each person’s role, and outline clearly what’s expected of them within the group. By setting realistic prospects, you can avoid finger pointing if deadlines haven’t been achieved. Gather all the information on results and figures.
The initial deterrence is better than cure
Good management in any working environment for any level of staff can avoid tension and upset. Don’t wait until there’s a problem. Bring up any issues before they spiral out of control. A relaxed conversation about the problem/s can resolve it much more easily than it getting out of control.
Don’t be one-sided listen to both parties
When a problem is identified, make sure you hear everyone’s side of the story and try and see the problem from their point of view. Sometimes just listening to someone’s opinion will give them a chance to reflect on what they could do to resolve the situation themselves.
Practice what you preach in case it happens again
Applicable more to busy call Centres, Warehouse, Logistics, etc…with large staff numbers. Restating what someone’s just said to you can help you ensure you’ve understand the problem in the future. This technique can be used in an open forum to ensure everyone has an idea of the issues at hand.
Distinguish the perfect resolution between you and the staff
Trial and error, “Monday” AM meeting, training seminar, staff incentives can help you gather information. Find out what everyone’s ideal outcome, by asking staff to write their perfect scenario. Read them all out anonymously and try and tally individual scenarios with a unified group result.
As you can distinguish instead of allowing the initial problem start, escalate and end up in a confrontation, matters can be resolved amicably. Tension and conflicts in the workplace always start over misunderstandings. It’s a process of gathering all the applicable information and a resolution. Try to focus on larger picture and long-term goals, rather than short term niggles and cooperation within the group of staff.